DID YOU KNOW?
Remote work is the “new normal.” According to statista.com, 17% of people reported working from home five or more days a week pre-pandemic, a statistic that jumped to 44% during 2021. By the end of 2022, Forbes was reporting that roughly 25% of the workforce worked remotely, with that number expected to increase throughout 2023. An estimated 70% of the workforce will be remote five or more days per week by 2025!
It’s clear that a “societal shift” is occurring and that remote work, or a hybrid in-person/remote model, will shape how Americans work for the foreseeable future. That means we need to shift our thinking in how we cultivate and serve our clients. Luckily, Powerhouse has been in the remote client business for, literally, our entire existence. We know how to grow successful remote client partnerships.
Want to know more about building remote client partnerships? Check out the Powerhouse website to snag our free resources and to find out how we can help you bolster your remote client relationships with our proven remote team solutions
MARKETING BUZZ
Positive Client Relationships — Near or Far
By: Julie Clark
Creating and maintaining client relationships is a must, not only for the success of your client but for your success as well. Client retention depends on connection. Your clients need to feel like they are your one and only, even if they aren’t. So, how exactly can you grow connections, benefit from brainstorming, and foster responsibility and commitment to a common goal from afar, especially in today’s post-pandemic workplace? Here are five tips for building positive client relationships, near or far.
- Get to know your clients. Just because you can’t sit down in their offices face-to-face does not mean you can’t make them feel special and important. Know their companies’ histories; study their products and services; dedicate time to learning their names, roles, and families. Only then will you be equipped to not only acknowledge but also help them celebrate business and personal milestones. Consider asking your clients and their teams to participate in a survey or team-building exercise or simply asking them questions when you have time.
- Schedule monthly, bimonthly, or quarterly video meetings. Instead of only using emails or phone calls, suggest your clients meet you face-to-face on Zoom, Google Meet, or FaceTime. Not only does this check the box for helping you forge a personal relationship, but it also feels more professional and shows your clients you are willing to carve out time, regularly, just for them.
BUSINESS ETIQUETTE
Building Connections with Remote Clients
By: Meredith Flory
While a variety of factors have led businesses to be able to have both remote workers and remote clients, those relationships and teams still need to grow authentically and create connections that lead to long-term relationships. Whether you are providing a service or creating a product for your clients, there are some ways to use technology creatively and purposefully to make the miles separating you feel like much less.
Tailor communication to the client. Our ability to have remote clients is in part due to the amount of technology at our fingertips, but there are so many options, you need to play it smart in deciding which communication technologies work for you and your clients. If you use too many, it makes it easier for communication to be missed or misinterpreted. Find a video-calling, calendar, and shared document system that works for both you and your clients and stick to those resources. If you want to change what you are using, consider testing with a particular project or client who is open to new things before asking all your clients and employees to make the switch.
Be sure to maintain notes on your clients’ communication styles. Due to a myriad of factors such as age, type of project, comfort with technology, and needed accommodations, you may need to adjust. How you are handling internal communication channels matter as well. If multiple staff members are working with a client, they need to have a plan with each other so that they do not contradict one another or contact the client about the same issues simultaneously.
CLIENT PROFILE: HR Executive Forum
“The best parts of working with Powerhouse Planning were their friendly and professional team and their prompt, skilled deliverables. They were always on time or ahead of schedule, which helped keep us moving. We hope to work together again in the future.”
– Sarah Waite, Board President, HR Executive Forum
HR Executive Forum is a member-run nonprofit operating in the Twin Cities (Minneapolis-St. Paul) area. Established in 1991, HR Executive Forum is designed “to serve and support the professional development needs of senior-level HR professionals in [their] community.” With an extensive network of HR professionals, a robust online library of resources, and timely programming, HR Executive Forum is a valuable tool for those working in HR. For more information, please visit their website: hrexecutiveforum.org
BUSINESS RESOURCES
The shift to more remote work has necessitated a “tweaked” philosophy in how we approach our client relationships. It’s not always as easy as a face-to-face meeting these days to cultivate healthy professional relationships. While tools like Zoom, Microsoft Teams, and Google Meet have given us a semblance of the old in-person meetings, the challenges of building remote partnerships go beyond virtual meeting needs.
For five quick tips on how to successfully transition to remote client relationships, check out this article from Forbes. The tips might seem basic in the extreme, but building a solid foundation will serve you well as you navigate those remote waters.
Share the Goodness Update
One of the reasons Powerhouse came into being is because founder Jessica Bertsch, a proud Coast Guard spouse herself, wanted to provide portable careers for military spouses. In 2023, Powerhouse is doubling down on our commitment to military spouses with a brand-new Share the Goodness initiative: a military spouse career kickstart program! Be sure to follow us on Facebook and LinkedIn throughout the year for more information and exciting opportunities.
