Connect with Your Audience—The Right Way

By: Randi Cairns

If you’ve been online for more than two seconds, you’ve already seen the good, bad, and ugly of the interwebs. Everybody has something to say, and it’s not always pretty. As a business with a social media presence, you have no doubt already been thrown into this fray or will find yourself there soon. So how do you deal with the chatter?

Listen. You shouldn’t be the only one talking here. Your social media channels aren’t a commercial, or at least they shouldn’t be. What do folks have to say about you/your brand? If you don’t yet know the answer to this, you’ve just determined your first actionable item. Read your reviews. Set up Google Alerts for your brand. Follow your own social media channels. You can’t guide the talk about your brand if it’s happening off your radar.

Expect to make people unhappy and have a plan in place to address critiques and concerns. What your mama said is true: You’re not going to please 100% of people 100% of the time. Having a plan for what to do when this proves to be the case means you’re not responding in a reactive way.

Remember you have an audience. This isn’t between you and one unhappy customer. This is between you, them, and, well, anyone with an internet connection. And they’re paying attention to more than the negative comment. They’re watching YOU. How quickly and how do you respond? And they’re going to observe the outcome, too.

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2017-07-17T19:41:21-04:00July 17th, 2017|Business Etiquette, PowerTips e-newsletter|

Client Profile: Randi Cairns Consulting

“It was an absolute pleasure working with Powerhouse Planning. Beautiful graphic design, a keen eye for detail, and an incredibly responsive team that turned around gorgeous deliverables. I can’t recommend them highly enough!” – Randi Cairns, Founder and CEO, Randi Cairns Consulting

Interested in learning how we can help your company grow in regards to a marketing rebrand? Email us at [email protected]. We’d love to be on your team!

2017-07-17T19:41:12-04:00July 17th, 2017|PowerTips e-newsletter, Service & Success|

BUSINESS RESOURCES REGARDING FINANCES

One of the most unattractive sides to business is the financial side. Whether you are freelancing and billing clients individually or managing inventory and commission, there are some challenges that come with money. The following resources can help make keeping track of income and expenses, as well as invoicing, a lot easier. In turn, when tax time arrives, things are less stressful overall.

Expensify: For the business owner who deals with expense reports on a regular basis, Expensify may be the right tool. Utilizing smart scan technology, receipts can be filed away after a simple picture is taken using the app. The program can also import expenses directly from bank accounts or credit cards. It is free for individual users, and the cost increases slightly when you add a team or your entire company to it.

TaxBot: Transporting technology has gotten easier with smart phones and data plans, so for someone who travels frequently or needs to log miles for their business, TaxBot is a great option. As its name suggests, TaxBot helps users document their tax deductions by keeping track of income and expenses. It works for multiple businesses, stores photos of receipts, and keeps data for several years, even if you don’t continue to use the program.

QuickBooks: QuickBooks for Small Business is a trusted accounting software. With multiple options for small business owners, and one for those who are self-employed, the program covers all needs. All of their plans include the integration of bank accounts and use of mobile apps. Those who are using the self-employed software can track miles, send invoices, and estimate quarterly taxes. The Small Business Plus option is great for multiple users, allowing them to manage bills, track time and inventory, and even track 1099 payments.

TIP: Keeping solid and detailed records of your business transactions is necessary, but doesn’t have to be tedious.

2017-07-17T19:40:55-04:00July 17th, 2017|Business Resources, PowerTips e-newsletter|

NONPROFIT PROFILE: Philippians Place

By: Rebecca Alwine

When a military spouse sets her mind on something, it gets done.

Five years ago, Lenize Patton, a high school educator, and her Marine husband bought rental property with the intention of supporting women who were transitioning from a local shelter in Jacksonville, NC.

“In 2012, I learned that there were 376 homeless children in Onslow County, and I just couldn’t get it out of my head,” Patton said.

With biblical motivation and a huge heart, she watched her ideas change into what she feels was God’s plan from the beginning. Now, as a nonprofit, Philippians Place provides a six-month transitional housing program “with the intention to end the cycle of homelessness forever,” Patton added.

From MilSpouse to Executive Director

Patton, who is a mother, is also a native of the local area she serves. As a military brat, her father was stationed in North Carolina most of his career. Being active in the military community came with its own challenges for her, especially as an introvert.

“I learned to adjust by making myself get involved in organizations that interested me at the time,” she said. “Now that I’m an executive director of a nonprofit, I’ve had to use those same skills by seeking and working with other organizations.”

She credits her flexibility when working for Philippians Place to lessons learned as a military spouse.

“Things can change in a moment’s notice in the nonprofit world, especially when working with volunteers, non-paid staff, and clients. The military life has taught me to adapt to things that don’t go as planned,” Patton explained.
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The Ebb and Flow of Owning Your Own Business

By: Jennifer M. Morrison

Working for yourself seems like a dream job—and it can be, but it can also be fraught with situations and issues that trip you up. Entrepreneur Mylene Hollick, a military wife and mother, knows about those potholes firsthand.

A graduate of North Texas University, Hollick put her career on hold after her two children were born. As a military spouse, she says it was important to be home for their family, while her husband’s service required him to travel often. As her kids have grown, she felt the urge to refresh her identity by founding Jetset Destinations, an independent travel agency, in late 2015.

Hollick saw current and future flexibility as a top priority when it came to re-entering the workforce, something that employment at an established travel agency couldn’t necessarily guarantee her.

“I started my own company because it gave me the flexibility to set my own hours. I still have kids at home, so I want to be able to be there for them whenever they need me. Also, starting my own travel agency means that I can move as my husband moves. All I really need is my laptop and really good Wi-Fi,” she said.

Starting this business wasn’t clear skies and smooth sailing, though. Quieting her inner critic has been important in finding success. 
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2017-04-30T02:43:30-04:00April 29th, 2017|CEO Highlight, PowerTips e-newsletter|

DID YOU KNOW?

Want to make something social media friendly? Add a visual. Data reveals that pictures and graphics drive online traffic by grabbing audience attention, but with text posts, less is more. Research conducted by BuzzSumo showed that Facebook updates containing images had over two times more engagement than posts without.

A sound social media strategy can help build brand loyalty, invite new customers to test drive your products or services, and grow relationships with other brands. But staying current on trends is not always easy, as algorithms change frequently. That’s where our experts come in. The Powerhouse team can do it all: create graphics, assist with a social media plan, and guide you on branding. Check out our list of services and let us work with you to stand out from the competitors in your industry: Powerhouse services.

2017-04-30T02:47:14-04:00April 29th, 2017|PowerTips e-newsletter|

Make Your Business Go Viral with a Media Strategy

By: Bianca Strzalkowski

Twice as many people get their news from online media organizations than from people close to them, according to a 2016 survey.

Pew Research Center found that 36 percent of Americans choose to read or watch news online compared to 15 percent who receive it from friends. While word-of-mouth advertising is a lucrative way to multiply a customer base, it seems that media consumers rely on professional organizations as their go-to source for current news. These findings can translate to business growth for companies who implement a media strategy that gets their brand in front of reporters.

Whether you are a brick-and-mortar business or operate solely online, establishing brand recognition can be pricy and take longer than your bottom line can endure. But developing relationships with relevant media outlets offers an alternative way to reach a larger number of potential customers without busting your budget.

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2017-04-30T02:48:02-04:00April 29th, 2017|Marketing Buzz, PowerTips e-newsletter|

Three Easy Ways to Nurture Your Brand Relationships

By: Angela Caban, MHRM

If you work hard to establish a partnership with a brand, do you have to continue working hard to maintain that relationship?

Absolutely not. But you do have to keep in mind that the business world is made up of relationships. Take a look at retail corporations all over the world. They worry about customer retention while continually devising marketing strategies to ensure that the relationships they build with customers go beyond making purchases. They don’t solely want you to step into their store to buy, but they want the type of relationship with you that is mutually beneficial for both parties. Once you’re happy with their services and products, they gain a loyal customer who will spread the word within your social circle.

Think of your business in the same way major retail corporations do. With the amount of competition out there, you should always stand out and go above and beyond what other companies are doing. Continuing to move forward with a brand beyond the contract can also open the door for future opportunities. Similar to how retail corporations interact with shoppers, you’re building a relationship with the brand that is built on confidence.

I am going to share with you three easy ways to nurture your brand relationships. These three tips will ensure you are giving clients the right amount of attention and exposure while demonstrating to them your willingness to build more than a business partnership and showing pride and passion in your work.

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2017-04-30T02:48:45-04:00April 29th, 2017|Business Etiquette, PowerTips e-newsletter|

Client Profile: Powerhouse Planning, LLC

“We do a ton of work in external communication. We provide website design and development day after day for our clients. This past year we decided it was time to focus on us, too, and we rebranded our website. It’s incredibly important to keep things fresh, and we’re pretty happy with the before and after proof of our work we did for our own company.”

– Jessica Bertsch, President of Powerhouse Planning, LLC

Interested in learning how we can help your company grow in regards to a branded/rebranded website? Email us at [email protected]. We’d love to be on your team!

2017-04-30T02:49:25-04:00April 29th, 2017|PowerTips e-newsletter, Service & Success|

BUSINESS RESOURCES

There are various nontraditional ways to use the tools of the internet to help grow your brand. Whether it is sourcing relevant content to schedule on social media, or staying up to date with trends within your sector, using what already exists online offers key benefits. Below are resources that can expand your competitive advantage by growing your awareness of industry news, establishing your credibility with media outlets, and connecting with influencers relevant to your brand.

Google Alerts: Google allows you to set up alerts on topics that may be relevant to your company, which include your industry and competitors. This feature also delivers daily content to your inbox that is ideal for social sharing. It sorts through all of the information on the web and sends links with your desired phrases directly to your email. TIP: Always set up Google alerts with your name and your business’s name so you know immediately when your information is included on another site.

Help a Reporter Out (HARO): This free service (basic package) can help you become a sought-after expert in your field. By subscribing, HARO will connect you with requests from journalists who are working on a story. Queries are delivered to your email three times per day, and if you see a subject matter request that fits your expertise or someone else’s within your company, you can respond and potentially become a source for a journalist. In turn, you essentially get free advertising to their readership because your name and business are now out there. This also allows you to build up a portfolio for a media page on your website.

BlogDash: Word-of-mouth advertising is one of the most successful means of gaining attention for your business. Bloggers have an established network of followers who often trust their recommendations. BlogDash gives you access to their blogger community to help with outreach on content you want shared. This service does come at a cost that varies depending on which package you choose. TIP: Blogging is a common profession within the military community. You can build your own distribution list by crowdsourcing on social media the names of popular blogs.

2017-04-30T02:49:48-04:00April 29th, 2017|Business Resources, PowerTips e-newsletter|
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